Need EXPERT Computer Help, Please

Wanna talk about politics, your favorite hockey team... vegetarian recipes?
put AM in the HOF
Posts: 8730
Joined: Sun Jan 11, 2004 9:08 pm
Location: NEPA

Need EXPERT Computer Help, Please

Postby tcwest10 » Wed May 26, 2004 6:09 pm

A dear friend, for no apparent reason, has been locked out of her PC. She is running Windows XP on a Dell. She can get as far as the opening page, where you select your user for the session. Then she gets the little window that says Error Code
0x80070002 A problem is preventing Windows from accurately checking the license for this computer.
I found the bulletin #310794. The problem is, she can't even log on. The computer can't be rebooted because she can't log on. What to do ? Was this a virus ? She swears there were no downloads.
I know we have some geniuses out there in Hogland. Please help.
Last edited by tcwest10 on Wed May 26, 2004 6:23 pm, edited 2 times in total.
"Sit back and watch the Redskins.
SOMETHING MAGICAL IS ABOUT TO BEGIN!"
JPFair- A fan's fan. RIP, brother

---
User avatar
Posts: 18573
Joined: Mon Jul 28, 2003 12:55 pm
Location: AJT

Postby Chris Luva Luva » Wed May 26, 2004 6:19 pm

The logon screen isn't even coming up?
Fios - Arbiter of All Positive Knowledge

Kaz - "Was kinda obvious since we all know you're not a moron"

put AM in the HOF
Posts: 8730
Joined: Sun Jan 11, 2004 9:08 pm
Location: NEPA

Postby tcwest10 » Wed May 26, 2004 6:20 pm

Yes, it is...but it doesn't allow you to choose a user.
"Sit back and watch the Redskins.
SOMETHING MAGICAL IS ABOUT TO BEGIN!"
JPFair- A fan's fan. RIP, brother

---
User avatar
Posts: 18573
Joined: Mon Jul 28, 2003 12:55 pm
Location: AJT

Postby Chris Luva Luva » Wed May 26, 2004 6:27 pm

http://support.microsoft.com/default.aspx?scid=kb;en-us;310794


All is there for you. It seems that this is common thing among Dells. Hope this helps.
Fios - Arbiter of All Positive Knowledge

Kaz - "Was kinda obvious since we all know you're not a moron"

---
User avatar
Posts: 18573
Joined: Mon Jul 28, 2003 12:55 pm
Location: AJT

Postby Chris Luva Luva » Wed May 26, 2004 6:32 pm

What is the logon screen displaying?
Fios - Arbiter of All Positive Knowledge

Kaz - "Was kinda obvious since we all know you're not a moron"

put AM in the HOF
Posts: 8730
Joined: Sun Jan 11, 2004 9:08 pm
Location: NEPA

Postby tcwest10 » Wed May 26, 2004 6:39 pm

I have that bulletin. Apparently, it won't let her do anything. She can't even log on. All she gets is the welcome screen.
She tried the workaround. Didn't take.
"Sit back and watch the Redskins.
SOMETHING MAGICAL IS ABOUT TO BEGIN!"
JPFair- A fan's fan. RIP, brother

---
User avatar
Posts: 18573
Joined: Mon Jul 28, 2003 12:55 pm
Location: AJT

Postby Chris Luva Luva » Wed May 26, 2004 6:45 pm

I forget if its F8, or F5 but can she hold one of those down during bootup to get into safemode? From where she should be able to do the workaround.
Fios - Arbiter of All Positive Knowledge

Kaz - "Was kinda obvious since we all know you're not a moron"

put AM in the HOF
Posts: 8730
Joined: Sun Jan 11, 2004 9:08 pm
Location: NEPA

Postby tcwest10 » Wed May 26, 2004 6:49 pm

The bulletin says "F8".
Is "F5" another way ?
"Sit back and watch the Redskins.
SOMETHING MAGICAL IS ABOUT TO BEGIN!"
JPFair- A fan's fan. RIP, brother

---
User avatar
Posts: 18573
Joined: Mon Jul 28, 2003 12:55 pm
Location: AJT

Postby Chris Luva Luva » Wed May 26, 2004 6:54 pm

It just depends on which OS it is. Some want 8, some want 5. Most of the time you'll see a message that says "press f5/f8 to go into safe mode".
Fios - Arbiter of All Positive Knowledge

Kaz - "Was kinda obvious since we all know you're not a moron"

---
User avatar
Posts: 18573
Joined: Mon Jul 28, 2003 12:55 pm
Location: AJT

Postby Chris Luva Luva » Wed May 26, 2004 6:56 pm

Actually I just asked a co-worker, its F8 for XP. Look out for the message and press it.

If push comes to shove. Theres a good chance that she can simply reinstall XP over top of itself and retain her files.

NOTICE If you do that select "UPGRADE. If you do a clean install it will "zap" your HDD. An upgrade simply overwrites the system files.
Fios - Arbiter of All Positive Knowledge

Kaz - "Was kinda obvious since we all know you're not a moron"

put AM in the HOF
Posts: 8730
Joined: Sun Jan 11, 2004 9:08 pm
Location: NEPA

Postby tcwest10 » Wed May 26, 2004 7:01 pm

Yes, but...She can't even log on. Everyone in her family (if you're familiar at all with the XP welcome screen) has an icon to click on so as to log on to their own accounts. The children, of course, are not listed as administrators on the accounts. She needs to click on her own name to get into the area where she can do an uninstall. Otherwise, all she gets is the screen with the names of the registered users of the PC. Clicking on any name results in the window. Pressing F8 has no effect.
"Sit back and watch the Redskins.
SOMETHING MAGICAL IS ABOUT TO BEGIN!"
JPFair- A fan's fan. RIP, brother

Hog
Posts: 3887
Joined: Mon Jan 12, 2004 10:49 pm
Location: inside the matrix... do not unplug

Postby BringThePain! » Wed May 26, 2004 7:05 pm

has she pressed the F8 key before she ever get's to that screen? ...she needs to press it right after the computer just starts booting up.....
**SPECIAL EDITION**

CurveBall - "It might be YOUR biggest game of the year but it really doesn't seem to be as big a deal for Dallas fans anymore."

Oopsies! What's that taste like?

put AM in the HOF
Posts: 8730
Joined: Sun Jan 11, 2004 9:08 pm
Location: NEPA

Postby tcwest10 » Wed May 26, 2004 7:19 pm

I am desperately trying to find out...Her phone line is tied up. Here's the thing, though. She's fairly literate in computers. I want to assume she has tried to do so. She's also had a teenaged friend of her daughter over there to try and help, and you KNOW these kids in school today are pretty on top of it all. Assuming that "F8" isn't doing anything to help her, is there something else ?
"Sit back and watch the Redskins.
SOMETHING MAGICAL IS ABOUT TO BEGIN!"
JPFair- A fan's fan. RIP, brother

---
User avatar
Posts: 18573
Joined: Mon Jul 28, 2003 12:55 pm
Location: AJT

Postby Chris Luva Luva » Wed May 26, 2004 7:20 pm

Yea, like BTP said you need to press F8 within the 1st 5 seconds of pressing the power button. Have her as soon as she turns it on, push F8 every 2 seconds. She should be able to get into safe mode.
Fios - Arbiter of All Positive Knowledge

Kaz - "Was kinda obvious since we all know you're not a moron"

Hog
Posts: 3887
Joined: Mon Jan 12, 2004 10:49 pm
Location: inside the matrix... do not unplug

Postby BringThePain! » Wed May 26, 2004 7:29 pm

Make sure she's pressing f8 as soon as the computer acts like it's starting up... multiple times if she has to.... she should come to a screen allowing her to operate in safemode..... if she's successful.... she needs to follow the rest of the workaround that CLL provided.....

If that's not successfull..... and f8 does nothing.... she needs to make sure her keyboards plugged in (i know that sounds funny, but it can happen) and if thats not the problem... i'd have her call tech support... because that sounds odd that she's not able to press F8 and have it work.
**SPECIAL EDITION**

CurveBall - "It might be YOUR biggest game of the year but it really doesn't seem to be as big a deal for Dallas fans anymore."

Oopsies! What's that taste like?

Return to The Lounge